Privacy policy

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (Loi n°2004-575 du 21 juin 2004 pour la Confiance dans l’Economie Numérique – LCEN), please note that our website is published by HÔTEL GUTENBERG.

In connection with the use of its services, and in particular the services available on its website, mobile site, online shop and mobile applications, HÔTEL GUTENBERG, as data controller, may collect and process personal data concerning you.

We are committed to respecting the privacy of prospective customers and visitors to our sites: website, mobile site, online shop and mobile applications. All personal data processing carried out in connection with the services available complies with the applicable local personal data protection regulations, in particular the provisions of the amended French Data Protection Act of 6 January 1978 (loi Informatique et Libertés du 6 janvier 1978 modifiée) and the General Data Protection Regulation (Regulation (EU) 2016/679) or “GDPR”.

HÔTEL GUTENBERG is committed to guaranteeing a high level of protection for the personal data of its customers, prospective customers, users of its sites (website, mobile site, online shop and mobile applications) and any other person whose personal data it processes.

HÔTEL GUTENBERG undertakes to comply with the regulations applicable to all the personal data processing it carries out:

• Your personal data is processed lawfully, fairly and transparently;
• Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes;
• Your personal data is kept in an adequate and relevant manner and is limited to what is necessary in relation to the purposes for which it is processed;
• Your personal data is accurate and kept up to date, and every reasonable step is taken to ensure that data that is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay.

HÔTEL GUTENBERG implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the design stage of processing operations onwards.

Furthermore, HÔTEL GUTENBERG contractually requires its subcontractors (service providers, suppliers, etc.) to apply the same level of personal data protection.

A - Depending on the purpose of the collection

The personal data we collect vary according to the purpose of the collection and the Service we provide to you.

As a general rule, we may directly collect the following categories of personal data:

a) personal contact details, such as your surname, first name, e-mail address, postal address and telephone number(s);

b) the credentials used to access your online account, i.e. your username and password. We need these to create a personal user account;

c) exchanges with us, which may include details of conversations via chat or with customer service;

d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);

e) browsing history, such as the pages visited, the date of the visit, the location at the time of the visit, or the IP address;

f) payment information when a purchase or booking is made on one of our sites, online shops or applications. The invoice is generally issued in your name, with your billing address and payment details such as your credit card or bank account;

We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or when you respond to our posts and promotional announcements on social networks.

B - Personal data concerning minors

HÔTEL GUTENBERG does not collect or process personal data relating to children under 18 without the prior consent of the parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our sites (website, mobile site, online shop and mobile applications), parents or holders of parental authority may object by contacting us at the address given at the bottom of this page.

A - Means of collecting your data

In the course of our relationship, you may provide us with your personal data by various means, in particular on our sites (website, mobile site, online shop and mobile applications) when browsing, making purchases or reservations, filling in the various data collection forms, subscribing to the e-newsletter, creating an account, submitting a job application, posting comments on our social media pages, contacting our establishment in any way, or when you otherwise send us your personal data.

B - IP address

An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. With each of your requests on the site, our servers record a trace of your visit. We collect IP addresses in order to analyse trends on the site. We do not pass on any information that would allow you to be identified, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you should we need to enforce the terms of use to protect our services or customers, or to comply with the laws in force.

C - Cookies

In order to constantly improve the quality of the services offered on our sites (website, mobile site, online shop and mobile application) and their suitability to your expectations, HÔTEL GUTENBERG may use “cookies”, text files used to identify your device when you connect to one of our services. The placing of a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows HÔTEL GUTENBERG to collect information and personal data, depending on the settings you have chosen for your device.

Types of cookies used:

a) Cookies essential to the use of the site. These allow you to use the main features of the site, such as purchasing or booking services, for example. If you disable the use of cookies, you will no longer be able to benefit from these features. The information stored may not be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimise our website and detect any technical problems you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, the language chosen or the region you are in) and to provide more accurate and personalised features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies may be anonymised and cannot track your browsing activity on other websites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising and marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertisements tailored to you and your interests. They also make it possible to limit the number of times you see an advertisement and help us to measure the effectiveness of our advertising campaigns. They are generally placed by advertising networks with the permission of the website operator. They remember the visits made to a site and share this information with other companies (advertisers, for example). Targeting or advertising cookies are often linked to site features provided by the partner company. The information is collected and shared with third parties in order to offer audience targeting and optimisation solutions to advertisers and publishers. No personal data is collected and no individual can be identified from the data collected.

e) Cookies from third-party websites and social networks Our website contains links and/or content leading to other websites and social networks, and we do not know which cookies they use. To find out more, please consult the information provided by these third-party sites and social networks about their own cookies.

D - Respecting your privacy

We are committed to protecting your privacy and respect the following 2 principles.

- We do not associate any information with your cookies that would allow you to be directly and personally identified. Cookies can in no way reveal your address, date of birth, telephone number or any other information enabling you to be identified.

- We do not provide any personal information to advertisers or to third-party sites that display our interest-based advertisements.

If your computer or mobile device is used by several people, or if it has several browsers installed, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third-party websites

Our sites (website, mobile site, online shop and mobile applications) may contain links redirecting to third-party websites.

We accept no liability for the collection, use, management, sharing or disclosure of data and information by these third parties.

The disclosure of information on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

Your data is mainly used for booking and purchasing purposes (provision of services, specific services and products), prospecting, customer loyalty, promotional activities, commercial information, satisfaction surveys, the organisation of competitions, new services and products intended to improve your customer experience at our establishment, statistical studies, recruitment, after-sales service, and the handling of your requests and/or complaints. Apart from cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the various purposes mentioned above is necessary in particular:

• To ensure the performance of the service contract;
• To comply with a legal obligation;
• For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data are used:

• To enable you to benefit from all the services and facilities available on our establishment's website, mobile site, shop and mobile applications: creation of a user account, e-newsletter, booking management, assistance and complaints, management of loyalty programmes, etc.;
• To enable you to browse our websites;
• To tailor our information, notifications, offers and other services as closely as possible to your interests;
• To facilitate the administrative formalities relating to booking and purchasing.

HÔTEL GUTENBERG undertakes to keep your personal data for no longer than is necessary for the purposes for which it is processed.

Retention periods are defined according to the purposes of the processing carried out by HÔTEL GUTENBERG and take into account, in particular, the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL regarding certain categories of data processing.

A - Recipients of your data

The data collected on our website, mobile site, online shop and mobile applications may be disclosed to our internal staff or to its ancillary service providers (subcontractors, service providers, banks) for the purpose of performing all or part of the services referred to above. Please note that, in this context, HÔTEL GUTENBERG requires its service providers to implement strict measures to ensure the confidentiality and protection of such data.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). In such cases, HÔTEL GUTENBERG will make every effort to ensure that this international transfer of data benefits from an adequate level of security and appropriate safeguards.

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights to restrict and object to processing and to the portability of your personal data.

In addition, you have the legal right to set out instructions regarding the handling of your personal data after your death.

Furthermore, any person who was a minor at the time their personal data were collected may have them erased as soon as possible.

These rights may be exercised by post at the following address:
HÔTEL GUTENBERG
31 Rue des Serruriers
67000 Strasbourg
FR
[email protected]

In this regard, we kindly ask you to accompany your request with the information required to identify you (surname, first name, e-mail address) as well as any other information needed to confirm your identity. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the applicable regulations on the protection of Personal Data, in particular the GDPR.

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for HÔTEL GUTENBERG. We therefore implement all appropriate technical and organisational measures, having regard to the nature, scope and context of the personal data you provide to us and the risks presented by their processing, in order to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorised access to such data.

We offer a secure online payment system using the latest technologies.

HÔTEL GUTENBERG strives to combat identity theft on the internet. This is why, for example, we use a system to detect fraudulent bank card payments. This system is intended to protect you in the event that your bank card is lost or stolen.

The security and confidentiality of personal data depend on everyone’s good practices. For this reason, we recommend that you do not share your passwords with third parties, that you always log out of your profile and your social media account (particularly where accounts are linked) and that you close your browser window at the end of your session, especially if you access the internet from a computer shared with other people. This will prevent other users from accessing your personal information.

For any further questions regarding this policy or the way in which HÔTEL GUTENBERG processes your personal data, please contact us at the following address: [email protected]

HÔTEL GUTENBERG reserves the right to amend its personal data protection policy. When we make substantial changes to this Statement, we publish a link to the Statement on the home page of our site.

Users may register on the telephone canvassing opt-out list by following this link: https://www.bloctel.gouv.fr/