FAQ
Check-in at Hotel Gutenberg is from 3 pm and check-out is before 12 noon. The reception is open 24 hours a day, so you can arrive in Strasbourg late in the evening with complete peace of mind.
At check-in, please present a photo ID together with the credit card used for the booking. The name on the card must match that of the person who booked the stay.
Yes, Hotel Gutenberg has a luggage storage room at reception. You can therefore enjoy the centre of Strasbourg hands-free before check-in or after check-out.
Yes, the reception at Hotel Gutenberg is open 24 hours a day, 7 days a week. From your room, simply dial 9 to reach it.
You can book directly online on the official Hotel Gutenberg website, by phone on +33 3 88 32 17 15 or by e-mail at [email protected]. Online payment is made via the bank’s secure server.
For flexible rates, cancellation is free of charge until 3 pm (CET) on the day before arrival; after that, or in the event of a no-show, the first night will be charged. For non-refundable, non-modifiable rates, the full stay is paid at the time of booking and remains due in the event of cancellation. Conditions may vary depending on the offer selected and the dates of your stay.
Hotel Gutenberg accepts Visa, Eurocard Mastercard and American Express cards, as well as ANCV holiday vouchers (chèques-vacances). Cheques are not accepted. All bookings must be guaranteed by a valid bank card.
Yes, the tourist tax is €2.86 per person per day. It is added to the room rate and appears on the hotel bill.
Yes, gift boxes for a stay at Hotel Gutenberg are available from the Diana Hotels Collection online shop: a night in the historic centre, a tasting, a romantic getaway or a gift voucher.
Hotel Gutenberg has 43 rooms at the foot of Strasbourg Cathedral, in six categories: Under the Roof, Standard, Privilege, Deluxe, Executive and Balcony Cathedral. They range from 11 to 26 m².
The Balcony Cathedral Room offers a direct view of Strasbourg Cathedral from its terrace. Several Under the Roof, Standard, Deluxe and Executive rooms also face the cathedral, depending on the room: please mention it when booking.
All rooms at Hotel Gutenberg are air-conditioned and equipped with free Wi-Fi, an LCD TV with cable channels, a work desk, a safe, a minibar, a coffee machine, a hairdryer, bathrobes and slippers, as well as Nuxe® toiletries.
Yes, some Privilege Rooms are interconnecting and form a private space, ideal for families or travellers who would like more space. Simply mention it when booking to take advantage of this.
No, the Under the Roof rooms are on the top floor of the hotel and can only be reached by the stairs. Their attic bathrooms feature a shower, with or without a duplex layout.
No, unfortunately Hotel Gutenberg is unable to accommodate guests with reduced mobility, as the layout of its historic building does not allow it.
No, the Under the Roof rooms cannot accommodate an extra bed or a baby cot, and they have a double bed only (no twin beds). Located on the top floor of Hotel Gutenberg, they are reached by climbing one flight of stairs on foot.
The “Organic & Gourmand” Signature breakfast is available as an extra, at €20 per person per day.
Breakfast is served every day from 6.30 to 10.30 am in the ground-floor breakfast room of Hotel Gutenberg.
Yes, a continental breakfast can be served in your room at no extra charge compared with breakfast in the breakfast room.
The buffet showcases Alsatian producers and fresh, organic produce: breads and pastries from baker Thierry Schwartz, Climont jams, local honey, Sautter juices, organic yoghurts from the Laiterie du Climont and organically farmed cereals. On the savoury side: cold meats, eggs and cheeses, including an authentic farmhouse Munster.
Yes, Wi-Fi is free throughout the hotel. It also gives you access to PressReader, so you can read thousands of newspapers and magazines from around the world free of charge.
Yes, the lounge bar at Hotel Gutenberg is open all day until 11 pm: crémant, beers, hot drinks and soft drinks.
Yes, room service offers a cold meal tray at €15: a selection of cold meats and cheeses, breads from local baker Thierry Schwartz, fruit juice, fresh fruit and yoghurt.
Yes, pets are welcome at Hotel Gutenberg for a supplement of €25 per day.
Yes, Hotel Gutenberg is 100 % non-smoking. Failure to comply will incur a cleaning fee of €200.
The reception, open 24 hours a day, provides a concierge service, luggage storage and umbrella loans. It also offers a co-working space, a laundry service, an iron and ironing board, a fan, adapters, emergency kits, and games and books for children.
Yes, Hotel Gutenberg provides a co-working space, convenient for business travellers or remote working in the heart of Strasbourg. All rooms also feature a work desk and free Wi-Fi.
Yes, a laundry bag is available at reception. Please drop off your laundry as early as possible: the team will check with the dry cleaner that it can be returned to you before your departure.
To have your room made up, hang the “In Town” sign on your door before 1 pm. If the “Dreaming” sign is displayed, the team will respect your privacy and not disturb you.
The reception at Hotel Gutenberg will gladly help you out free of charge: dental kit, shaving kit, sewing kit, sanitary products, hair straightener or curler, earplugs… Simply ask, 24 hours a day.
Hotel Gutenberg is located at 31 rue des Serruriers, 67000 Strasbourg, on Place Gutenberg, right next to Strasbourg Cathedral. It lies at the heart of the Grande Île, the historic centre listed as a UNESCO World Heritage Site.
The hotel does not have its own car park, but the public Gutenberg car park is a 2-minute walk away (€2.20 per hour, €44 for 24 hours, 6 spaces with EV charging). The Bateliers car park, 5 minutes away, is cheaper (€1.80 per hour, €22 for 24 hours).
From the railway station, take tram A towards Graffenstaden or tram D towards Kehl Rathaus and get off at the Langstross Grand’Rue stop, a 5-minute walk from the hotel. Bus L10, Saint-Nicolas stop, also serves the hotel, a 6-minute walk away. On foot, allow around 15 minutes from the station.
Take the TER from the station opposite the terminal: it reaches Strasbourg railway station in around 10 to 15 minutes, then tram A or D will drop you near the hotel. By taxi, allow 25 to 35 minutes.
Strasbourg is a Low Emission Zone: the Crit’Air sticker is compulsory for driving during pollution peaks. It can be ordered from certificat-air.gouv.fr, for both French and foreign vehicles.
Yes, the Vélhop service offers bikes for hire by the hour, day or week, from its shops or from automatic stations available 24 hours a day (from €1.20 per hour). Strasbourg is one of the most cycle-friendly cities in France.
From Hotel Gutenberg, Strasbourg Cathedral is a 2-minute walk away, the Palais Rohan and its three museums 3 minutes, Place Kléber 5 minutes and La Petite France 10 minutes. The European Parliament is 15 minutes away by tram.
Yes, Hotel Gutenberg is at the heart of the Strasbourg Christmas market, one of the oldest in Europe: every winter, the wooden chalets are set up on Place Gutenberg, right outside the hotel, and around the cathedral.
Yes, Batorama offers boat trips on the Ill, from the Grande Île to the Neustadt and the European Quarter, with an audio guide. Tickets can be bought at the Batorama shop at the foot of the cathedral, 3 minutes from the hotel. The reception can also book NAO, a private electric boat.
From Hotel Gutenberg, Molsheim is 20 minutes away by car, Obernai 30 minutes, Colmar 50 minutes and Riquewihr 55 minutes. Haut-Koenigsbourg Castle is around 50 minutes away, Baden-Baden (Germany) 45 minutes and Basel (Switzerland) 1 hr 15 min.
Yes, in 2026 Hotel Gutenberg was awarded the Green Key label, the leading international sustainable tourism label for accommodation. An environmental charter guides the day-to-day management of water, energy and waste.
In addition to its 4 stars, Hotel Gutenberg holds the French state-backed Qualité Tourisme™ mark and the Green Key label. It is also a partner of the Marque Alsace.
Only towels left on the floor are replaced, and bed linen is changed after the third night, unless you would prefer to keep it. For stays of two nights or more, each day without room cleaning earns you a complimentary beer or soft drink at the bar. A recycling bin and a battery collection box are available at reception.